Are your products really natural and free of chemicals?
Yes. Our promise to you is that what you buy from us is 100% safe and natural. Our products are made from botanicals, herbs, clays, and natural oils. They are made without GMOs, pesticides, fillers, synthetics, additives, preservatives, parabens, alcohols, tocopherols, gluten, soy, sulfates, fragrances or petroleum based products of any kind.
Do you test on animals?
No; our products are tested on humans.
We never test on animals and our products are 100% cruelty-free. We are certified Cruelty Free by PETA.
Where do you source your materials from?
We source the highest quality ingredients possible from supplies located in the United States. We try to source from other small businesses wherever possible. The majority of our ingredients are organic, but this is not possible 100% of the time.
What is the shelf life of your products?
Our products have a shelf life of 6 to 24 months. For maximum shelf life, keep products away from direct sunlight.
What if my product has separation?
Some of our aromatherapy sprays, chakra sprays, and toners contain water and oils. Since the product is natural, some separation may occur. This will not make the product less effective or bad, it is simply a natural result when mixing oil and water.
The probiotic deodorant isn’t working / I am having a reaction to the deodorant
When you finally make the switch to natural deodorant, you will experience a “pit detox” phase. The length of this phase varies for everyone and does not mean your deodorant is not working. Generally, you can expect it to last 2 – 3 weeks. During this phase you can experiences a number of symptoms including, increased sweating, a bit of a funky smell, and even chaffing. This is normal and will pass. Once your pit detox is over, you will smell fresh as a daisy for hours!
We recommend that anyone who purchases our probiotic deodorant read this blog post on “pit detox.”
That said, if you develop a rash or experience any pain or discomfort in using our product, please discontinue use right away. Some folks have sensitive armpits and the baking soda used in many mainstream natural deodorants, including ours, can irritate sensitive pits.
We are developing a baking soda free formula for our sensitive armpit friends. Stay tuned!
Do your products contain any nut oils?
Yes, some of our products contain nut oils:
- Argan Multitasking Oil (contains Argan Oil)
- Beauty Oil (contains Sunflower Oil)
How soon can I expect my order?
UPDATE – JULY 2020: We increased our shipping speed this year from 7 – 10 business days to 5 – 7 business days. However, due to coronavirus, some orders can stretch a little longer. We appreciate everyone’s understanding with this issue because we’re all dealing with it. The virus has impacted our supply chain and our warehouse has fewer people working in order to keep their employees safe.
We typically need 5 – 7 business days to ship. However, there are times when we need more time to ship, as we are still a small team. If we have a sales spike (for example, around the Holidays), order processing times may increase to 10-14 business days.
If it’s in that time window, and you haven’t yet received your tracking number, feel free to email firstname.lastname@example.org to inquire about the status of your order.
Thank you for your patience. As we continue to grow, we will be able to offer faster shipping times, and that’s definitely something we’re working toward. Please note that we are not Amazon and do not have the resources of a $1T business. This is a family business and most items are handmade. If you are hoping to support artisans, we appreciate your understanding that we cannot always deliver as fast as larger businesses.
Are your products made in the U.S.?
Yes, all of our products are made in the United States. Our HQ is in San Diego, California and our warehouse is in Grapevine, TX.
Will you be adding more products?
Yes! We are constantly working on coming up with new ideas and products. However, our products go through an extensive testing period and take time to develop. If you would like to stay updated on when our new products comes out, please sign up here.
Where can I buy your products?
You can purchase products directly from our website, or in hundreds of retailers in the United States, Canada, Asia, and Australia. Click here for our complete list of stockists. We update this list regularly.
What is your return policy?
Due to the nature of our products, we cannot accept returns.
We will offer a replacement or a shop credit for certain circumstances. Please send us an email at email@example.com with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase
Damages: If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
From Molly With Love does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.
How can I get in touch with you?
We would love to hear from you!
- For questions regarding orders, products or customer service please email us at email@example.com.
- To request an interview with Molly for a podcast, TV show, radio show, blog, newspaper, or magazine, please contact firstname.lastname@example.org.
- For all other questions, including wholesale / retail opportunities please contact email@example.com.