Items ordered and paid for will ship after 2–5 business days, unless otherwise noted in description of product. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
Hong Kong, China, and Macau: As of November 29, 2017, we no longer ship to Hong Kong, China, or Macau. If you live in these countries, please purchase our products at A Piece of Organic. (Or distributors of A Piece of Organic)
International Shipping Carrier: We ship via DHL Express.
Flat Rate International Shipping Charge: $30 flat rate shipping for all orders outside of the U.S. unless otherwise stated (such as special promotion).
Customs Charges: If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us at firstname.lastname@example.org so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
Damages: If you receive a damaged item, contact us immediately at email@example.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
Cancelled orders: If you wish to cancel your order, please email firstname.lastname@example.org within four hours of placing the order. Cancellations on orders 4+ hours old have likely already shipped or are in the queue and not able to be cancelled before shipping. In this situtation, you can refuse the package and upon our receipt of the refused package, we will inspect the product to ensure it isn’t used or damaged, and then we can process the refund.
REFUNDS + EXCHANGES
Due to the nature of our products, we cannot accept returns.
We will offer a replacement or a shop credit for certain circumstances. Please send us an email at email@example.com with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
From Molly With Love does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.
Sales tax is required on orders shipped within California at the local tax rate.