UPDATE – FEB 2019: Shipping is taking a little longer right now and we’re creeping into 10 – 14 day processing territory. Please accept our apologies as we are a very small team and working hard to get your orders out. We’re actively working to resolve this issue so we can get items to you sooner. Please reach out to us if you have any questions at firstname.lastname@example.org.
Items ordered and paid for will typically ship after 5-7 business days. We primarily ship from our warehouse in Grapevine, TX. However, some shipments may come from our office in San Diego, CA.
Occasionally, we may need to split your order into multiple shipments depending on product availability and other factors. We do this to get your products to you sooner. If you receive a partial shipment from us, please contact email@example.com for the status of the other items.
You will receive an email notification from us that contains tracking information once your order has been shipped. Most customers should receive their order within 7 business days of purchase.
However, there are times when we need more time to ship, as we are still a small team. If we have a sales spike (for example, around the Holidays), order processing times may increase to 5 – 7 business days.
If it’s in that 5 – 7 day window, and you haven’t yet received your tracking number, feel free to email firstname.lastname@example.org to inquire about the status of your order.
Thank you for your patience. As we continue to grow, we will be able to offer faster shipping times, and that’s definitely something we’re working toward.
International Shipping Carrier: We ship via DHL Express.
Flat Rate International Shipping Charge: $30 flat rate shipping for all orders outside of the U.S. unless otherwise stated (such as special promotion).
Customs Charges: If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us at email@example.com so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
Damages: If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
Cancelled orders: If you wish to cancel your order, please email email@example.com within four hours of placing the order. Cancellations on orders 4+ hours old have likely already shipped or are in the queue and not able to be cancelled before shipping. In this situation, you can refuse the package and upon our receipt of the refused package, we will inspect the product to ensure it isn’t used or damaged, and then we can process the refund.
REFUNDS + EXCHANGES
Due to the nature of our products, we cannot accept returns.
We will offer a replacement or a shop credit for certain circumstances. Please send us an email at firstname.lastname@example.org with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
From Molly With Love does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal. We also offer installment payments (no credit check) via Sezzle.
Sales tax is required on orders shipped within California at the local tax rate.